ANOOD's CV
ANOOD JUMAA YACOUB AL
ADMINISTRATIVE & CUSTOMER EXPERIENCE PROFESSIONAL
Profile summary
Strategic Administrative and Customer Experience Professional with 11 years shaping regional outcomes across the U.A.E. Known for expertise in patient support, instructional strategy, administrative coordination, and front desk operations. Committed to maintaining high standards of service, confidentiality, and stakeholder communication in professional environments. Backed by GCC experience and a background in educational content development and healthcare administration.
Career highlights
Customer Experience And Patient Support: Managed patient inquiries, scheduled appointments, and processed medication requests using the Epic system at Cleveland Clinic Abu Dhabi.
Administrative Operations: Maintained institutional records, audited training data using Microsoft Excel, and supported day-to-day operations at the National Security Institute.
Instructional Strategy And Content: Designed educational content, shaped instructional strategy, and delivered dialect lessons to learners at Lahjah Institute.
Front Desk Operations: Handled incoming calls, coordinated appointments, and managed visitor communications while overseeing daily administrative workflows at G4S.
Key skills
Professional experience
Shaped instructional strategy for regional language programs, steering curriculum design and learner assessment standards for diverse student cohorts.
- Delivered Emirati dialect lessons to learners of different levels in engaging learning environments.
- Designed and developed educational content aligned with learning objectives and learner needs.
- Monitored learner progress, conducted assessments, and provided constructive feedback.
- Collaborated with the academic team to enhance course materials and the overall learning experience.
Directs daily contact center operations within a major healthcare facility in Abu Dhabi, U.A.E., guiding patient communications, strict confidentiality protocols, and hospital service standards.
- Processes medication requests and pharmacy inquiries using the Epic system.
- Coordinates patient experience cases, documenting concerns for follow-up.
Directed administrative operations within the National Security Institute in Abu Dhabi, maintaining institutional records and supporting internal activities.
- Maintained and audited administrative records and training-related data using Microsoft Excel.
- Supported documentation and day-to-day administrative operations.
- Assisted in coordinating institutional events and internal activities.
Directed front-desk operations in Abu Dhabi, U.A.E., taking charge of daily administrative workflows, visitor communications, and facility reception standards.
- Handled incoming calls and professional visitor inquiries.
- Coordinated appointments and managed correspondence flows.
- Supported general office administration and internal communication.
- Earned a Bachelor of Arts in International Affairs.
- Completed academic requirements in Abu Dhabi.
Education
International Affairs
Certifications
Languages
Arabic · Native
English · Fluent